99s9 Privacy Policy – How We Handle Your Personal Data

2. How We Use Your Information

99s9 uses the personal data described in Section 1 for the following specific purposes, and only to the extent necessary for each purpose:

• To create, maintain, and manage your 99s9 player account, including verifying your identity and age in accordance with the 21+ age restriction policy.
• To process deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records.
• To operate the gaming platform accurately, including resolving disputes regarding game outcomes, enforcing bonus terms, and managing account balances.
• To detect, investigate, and prevent fraud, money laundering, multi-accounting, and other prohibited conduct as defined in the 99s9 Terms and Conditions.
• To provide player support services, including responding to account queries, technical issues, and responsible gaming tool requests submitted via email.
• To send service-related communications to your registered mobile number, such as OTP verification codes, security alerts for unusual account activity, and notifications relating to withdrawal processing.

99s9 does not use your personal data for unsolicited marketing purposes. Any promotional communications regarding bonuses or offers are only sent where you have expressly opted in to receive such communications. You may withdraw consent for promotional communications at any time by contacting 99s9 support.

3. Payment Data and Third-Party Processors

All deposits and withdrawals on 99s9 are processed through third-party mobile money platforms: bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction on 99s9, the actual transfer of funds is handled directly by the relevant mobile money provider, and their own privacy policy and terms of service apply to the processing of that transaction. 99s9 is not responsible for the data practices of bKash, Nagad, Rocket, or Upay.

99s9 may share limited personal data with trusted third-party service providers who assist in operating the platform. Such sharing is strictly limited to the minimum data necessary for the third party to perform its contracted function, and is governed by data processing agreements that prohibit the third party from using the data for any other purpose. Categories of third parties who may receive limited data from 99s9 include:

• Game content providers (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Spribe) — who receive session tokens to load games, but do not receive your personal identity data beyond what is needed to run the game session.
• Identity verification (KYC) service providers — who receive only the identity documentation you submit for verification and who are contractually prohibited from using it for any other purpose.
• Fraud prevention and anti-money-laundering (AML) service providers — who receive transaction data for the purpose of screening against known fraud and financial crime indicators, in accordance with applicable law.

4. Cookies and Tracking Technologies

99s9 uses a small number of first-party session cookies to operate core platform functionality. These are technical cookies that are essential to the operation of the platform — they maintain your logged-in session state so that you do not have to re-authenticate every time you navigate between sections of 99s9.app, and they store temporary preferences such as your preferred language. These essential cookies cannot be disabled without affecting the basic functionality of the platform.

99s9 does not use third-party advertising cookies, cross-site tracking technologies, or analytics platforms that build persistent advertising profiles linked to your personal identity. 99s9 does not share browsing data with social media platforms or advertising networks. Where aggregate, anonymised analytics are used internally to measure platform performance (such as page load times and session durations), this data cannot be linked back to any individual player.

5. Data Security

99s9 implements appropriate technical and organisational measures to protect the personal data of all registered players against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your device and the 99s9 platform is protected using SSL ( Secure Sockets Layer) encryption. Account passwords are stored using industry-standard hashing algorithms and are never stored in plain text. Access to player data within 99s9 is restricted on a need-to-know basis — only personnel who require access to personal data in order to perform their job functions are permitted to access it.

While 99s9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data security incident that affects your personal data, 99s9 will notify affected players as soon as practicable and will take all reasonable steps to mitigate the impact of any such incident. You can help protect your account by using a strong, unique password, never sharing your login credentials, and contacting 99s9 support immediately if you believe your account has been accessed without your authorisation.

6. Data Retention

99s9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or for such longer period as is required by applicable law or regulation. Account data and transaction records are retained for the period during which your account is active and for a defined period thereafter in accordance with financial record-keeping requirements. Where an account is closed at the request of the player, 99s9 will delete or anonymise personal data that is no longer required, subject to any legal retention obligations. Identity verification (KYC) documents may be retained for longer periods where required by applicable anti-money-laundering regulations. Gaming activity logs may be retained for a defined period following the conclusion of each game session for the purpose of dispute resolution. If you wish to request deletion of your personal data, please contact 99s9 support at [email protected] with your registered mobile number and the nature of your request.

8. Minors and Age Restriction

The 99s9 platform is strictly intended for adults aged 21 and above. 99s9 does not knowingly collect personal data from individuals under the age of 21. If it comes to the attention of 99s9 that personal data has been collected from a person under the age of 21, 99s9 will delete that data as promptly as practicable and will suspend the associated account pending review. If you are a parent or guardian and believe that a person under the age of 21 in your care has registered on 99s9, please contact [email protected] immediately so that the account can be investigated and closed.

9. Changes to This Privacy Policy

99s9 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to this Policy — meaning a change that affects how your personal data is collected, used, or shared in a way that is less favourable to you — 99s9 will endeavour to notify registered players via the contact details held on their account before the change takes effect. The most current version of this Policy is always available at 99s9.app/privacy-policy, and the effective date is noted at the top of the Policy. Continued use of the 99s9 platform following any update to this Policy constitutes your acceptance of the revised terms.

10. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 99s9 handles your personal data, please contact the 99s9 support team by email at [email protected]. Please include your registered Bangladesh mobile number and a clear description of your enquiry. 99s9 aims to respond to all privacy-related requests within a reasonable timeframe. Please do not include your account password or full payment credentials in any correspondence with the 99s9 support team.